Read the following letter and answer the questionsQ( 1-10) :
45, Gandhi Street,
Salem – 636001.
12th March 2024.
The Manager,
Saravana Bookstore,
Anna Salai, Chennai – 600002.
Subject: Complaint about damaged books received
Dear Sir,
I am writing to bring to your notice that the books I ordered (Order No. SB2345) on 5th March 2024 were delivered on 10th March 2024. However, two of the five books were damaged with torn pages and bent covers. I request you to replace the damaged copies at the earliest.
I have enclosed the invoice and photos of the damaged books for your reference.
Kindly look into the matter and do the needful.
Yours faithfully,
R. Suresh
What type of letter is this?
To determine the type of letter, we need to analyze its content, tone, and purpose. The subject line and the body of the letter provide clear indications of its nature.
Based on these points, the letter's sole purpose is to complain about damaged goods and seek a resolution.
Correct Option: B) Complaint
The question asks to identify the recipient of a letter. To answer this, we need to analyze the context and content of the letter, which is implied by the options provided. The options suggest different types of individuals or organizations that might receive a letter related to books or education.
Correct Option: C) Manager of a Bookstore. A letter concerning the purchase, availability, or order of books is most appropriately addressed to the manager of a bookstore, as they handle sales and stock directly with customers.
The problem asks to identify the issue with the delivery based on the provided image. We need to carefully observe the image to understand the nature of the problem.
Correct Option: C) Books were damaged
To determine when the order was placed, we need to carefully examine the provided image for any date or timestamp indicating the order placement. The question asks for the date the order was placed, so we should look for specific labels like "Order Date" or similar.
Correct Option: A) 5th March 2024
The image clearly states "Order Date: 05/03/2024". This corresponds to the 5th of March 2024.
The question asks us to identify the number of damaged books from the provided image. We need to carefully observe each book in the image and determine if it shows signs of damage.
Correct Option: B) Two
The question asks what the sender enclosed with the letter. To answer this, we need to look for specific keywords or phrases in the provided text (which is implied to be a letter or a description of its contents) that indicate enclosed items.
Assuming the context of the question implies a letter where the sender states what they have included, the phrase "Photos and invoice enclosed" directly answers the question.
Correct Option: B) Photos and invoice